- FAQ -
DO YOU TRAVEL?
Yes absolutely! For locations such as Newcastle, Central Coast and the Hunter Valley, there are no additional travel fees as we include up to 80km travel from Newcastle per booking. For all destination weddings or locations further out a travel fee will apply.
ARE YOU INSURED?
Yes, we have public liability.
Will we get a print release for our photos?
Yes! All of our collections include hi-resolution digital files which are ready to use, no watermark and you also have full rights to print freely.
DO YOU EDIT OUR PHOTOS?
Yes, all images are edited in the style you see here on the website. We prefer to remain as natural as possible and do not do any extensive editing such as body contouring, or wrinkle removing etc.
DO YOU HAVE BACKUPS FOR OUR PHOTOS?
Yes, we take great care in the way we handle your files. All of our images are backed up in real time via dual memory cards and are further backed up via external hard drives after your wedding.
WHAT'S THE ADVANTAGE TO HIRING YOU BOTH FOR PHOTO AND VIDEO?
Photographers and videographers need a lot of the same shots, so communication is key. Not getting in each others shots, letting the other person step in, and being able to know what the other person needs in that moment, all factor into the photos and video footage you’ll be receiving. As a husband and wife team who has worked together for years, this is easy for us! We aren’t out for ourselves and the shot we need, instead, we help each other get the best shots possible. Our work is cohesive, your photos and video footage will all have a similar aesthetic to them. We see light the same and shoot at similar creative angles, so this helps make your end products mesh well.
WHEN WILL WEDDING BE DELIVERED?
Our turnaround for your wedding is roughly 4-6 weeks and up to 8 weeks during peak wedding season. We also keep your wedding files for a full year after your wedding day.
CAN WE CHOOSE THE MUSIC USED FOR OUR FILM?
All of our packages include fully licensed music, unfortunately that means we can not legally license your favourite song from the radio due to Australia copyright laws. We use a full service licensing platform which provides a highly curated selection of songs for filmmakers to use in media projects. We are experienced in selecting the best music to suit your story and can guide you through the process.
We highly recommend reading through our music licensing blog which can be found
WHAT HAPPENS IF YOU ARE SICK OR INJURED?
In the event that we unable to make it to your wedding a suitable replacement will be found.
WHEN CAN WE SCHEDULE OUR ENGAGEMENT SESSION?
Engagement sessions are held 3 or so months prior to your wedding. E-sessions take place between Nelson Bay and the Central Coast other locations which exceed one hour of Newcastle will encur an additional fee based on distance.
You can also read more about how to rock your e-session here
WE WANT TO BOOK, WHAT IS THE NEXT STEP?
Great! The next step is to set you up on our CRM system, you’ll sign a contract, pay your non-refundable 30% retainer and complete our booking form. At that point, we’ll officially welcome you to the RLP Family!
Quick note: we do ask that your main wedding venue and wedding date be secured prior to booking us.
Please understand, we can not 'pencil in' any wedding dates as we like to be fair to all couples and can not turn away enquires for the same date if you are not officially booked.
HOW CAN WE PAY?
We accept direct debit (via online banking) or credit card.